Our sectors
(Semi)government
(Semi)government organizations have been going through a digital transformation for years. Not only in the secure management and processing of data, but also when it comes to working more efficiently and serving its customers: entrepreneurs and citizens. This requires smart solutions, such as our chatbot Novi (SaaS), the deployment of generic components and a good balance of customized IT services. The New Wave IT helps accelerate the digital transformation of (semi) government organizations through the application of Mendix and AI, among others. Flexible, effective and always customized.
Focus on the customer experience
Governments continually seek to connect with entrepreneurs and citizens. They strive for minimal distance between the agency and society. Excellent digital service delivery is a goal in itself. As a service provider with a focus on Mendix & AI, we help achieve this goal because with Mendix we easily build web portals and applications that are both smart and scalable. This is how you make self-service tasks very accessible. Entrepreneurs and citizens can easily:
- Passing on information
- Submit applications
- Making appointments
- Making reports
It is even possible to set up a digital desk, allowing citizens to interact with employees very easily and remotely.
Easily communicate
with AI
Governments continually seek to connect with entrepreneurs and citizens. They strive for minimal distance between the agency and society. Excellent digital service delivery is a goal in itself. As a service provider with a focus on AI & Mendix, we help achieve this goal because with Mendix we easily build web portals and applications that are both smart and scalable. This is how you make self-service tasks very accessible. Entrepreneurs and citizens can easily:
- Passing on information
- Submit applications
- Making appointments
- Making reports
It is even possible to set up a digital desk, allowing citizens to interact with employees very easily and remotely.
Novi - Your digital community buddy
Novi is the smart chatbot that directly supports municipal developers and IT staff with technical issues. Always available and specifically focused on municipal IT challenges, Novi helps with your daily work. By continuously learning and growing, Novi accelerates problem solving, improves collaboration and encourages innovation within your municipality.
Novi is your digital community buddy and helps with:
- Onboarding new colleagues
- Easy retrieval of files (e.g., documentation)
- Sharing files securely and quickly internally
- Supporting daily operations through Q&A
Meet Novi and boost your municipality's digital transformation!
Working and processing more efficiently
Many government organizations are completely set up around an ERP system, with support for other software (such as Excel sheets). Many of these systems are now quite outdated, but not yet replaceable (legacy systems). With Mendix, we add new, flexible applications to the existing system. This allows you to:
- Working faster and more efficiently
- Preventing errors and managing versions
- Digitizing processes
- Add new functionalities
Mendix makes it possible to digitize business processes while retaining core functionalities. Thus, existing enterprise workflows are easily streamlined, with effect throughout the organization.
Automate and connect
The large amount of manual operations that employees of government organizations must perform are error-prone and time-consuming. With staff shortages and the resulting high workload, a more efficient process is crucial. With AI, the Internet of Things and machine learning, we can make great strides when it comes to automation. Digital workflows take over standardized tasks, freeing employees' hands for other things. This creates:
- An improved handling speed
- More satisfied and motivated employees
- A better customer experience
- A more efficient and effective internal organization
Want to know more about how The New Wave IT can help you in this digital transformation? Contact us with no obligation!
