As an organization, how do you keep a grip on digitization when systems are aging, work is increasing and knowledge is fragmented? Many IT teams at government organizations are under pressure: processes are becoming more complex, colleagues are flowing in and out, and citizens expect ever faster and better digital services.
What would it be like if your team had a digital colleague ready 24/7 with knowledge, explanations and help? Meet Novi, the AI chatbot designed specifically for the technical challenges in government.
IT challenges at government organizations
The digitization of government is a huge job. We see many organizations struggling with the same challenges when it comes to IT.
- Information is scattered in folders, tools and heads.
- There is tightness in the team and induction of new colleagues takes time.
- Outdated systems are less flexible and make working more efficiently difficult.
- The workload is high, as are the demands of citizens when it comes to service.
Big issues that don't have easy answers. Or is there?
What is AI chatbot Novi?
Novi is not a standard chatbot, but a self-learning AI assistant that truly understands the IT environment and business challenges of (semi)government organizations.
- Novi helps onboard new colleagues and share information securely (internally).
- She has direct access to (technical) documentation and files.
- 24/7 answers to frequently asked questions.
- Novi helps the team work faster, avoid mistakes and secure knowledge.
This provides a huge acceleration in digital transformation, without the need for additional technical people. This is more efficient, ensures higher employee satisfaction and more citizen-oriented. After all, you keep time free for real services.
Here's how Novi helps accelerate your digital transformation
Novi is built with AI technology, as we know from ChatGPT and others, but with a keen eye for security and control. Thus, all data within the system аll the time stays indoors. The digital assistant runs on Mendix, a low-code platform and is easy to link with existing systems. Even if they are outdated applications. This makes Novi deployable in any kind of government organization.
AI in practice: governments on the move
The digital transformation of governments is in full swing. VNG has launched pilots around AI and Common Ground. Digital inclusion is also an important topic so that everyone has access to government and its services. This is not only desirable, but is also expected from citizens in particular. Moreover, hybrid working is also increasingly commonplace in government. In short: governments want to, but are still looking for reliable, practical tools. AI often remains too abstract and is therefore insufficiently utilized. Novi was developed specifically for government. And although the idea is generic, the practice is definitely customization that works.
What can Novi do for your organization?
What can an AI chatbot really do for our organization? Picture this:
- Your team works optimally and efficiently, without endless searches for information
- New colleagues learn their way around the organization at lightning speed
- There is always, regardless of time and location, someone with answers to (complex) questions.
How much time and frustration would that save? Want to learn more about whether Novi is the right fit for your organization? Request a demo or contact us with no obligation.